Privacy Policy

GRNZO ("we", "us", "our") is operated by INDIATRADESGLOBAL and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Account information: Name, email address, phone number, and delivery address when you register or place an order.
• Order data: Products ordered, delivery preferences, and payment transaction references (we do not store card details — payments are processed by Razorpay).
• Device & usage data: Browser type, IP address, pages visited, and actions taken on the platform for analytics and security.
• Location data: Pincode or approximate location to match you with nearby sellers and delivery partners.

2. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations and delivery updates via WhatsApp or email.
• To improve the platform and personalise your experience.
• To comply with applicable Indian laws including the IT Act 2000 and Consumer Protection Act 2019.

3. Data Sharing

We share your name, phone number, and delivery address with the assigned seller and delivery partner only to fulfil your order. We do not sell your data to third parties.

We use the following third-party services: Razorpay (payments), Supabase (database), Vercel (hosting), and WATI (WhatsApp notifications). Each has its own privacy policy.

4. Data Security

Your data is stored on Supabase servers with row-level security. Payment data is handled entirely by Razorpay and is PCI-DSS compliant. We use HTTPS for all data in transit.

5. Your Rights

• Request access to your personal data.
• Request deletion of your account and data.
• Opt out of marketing communications at any time.

To exercise these rights, email us at privacy@grnzo.in.

6. Cookies

We use essential cookies to keep you signed in and remember cart preferences. We do not use advertising or tracking cookies.

7. Contact

For privacy concerns: privacy@grnzo.in | INDIATRADESGLOBAL, Bengaluru, Karnataka, India.

Terms & Conditions

By accessing or using GRNZO (grnzo.in), you agree to these Terms. Please read them carefully.

1. Platform Overview

GRNZO is a marketplace connecting buyers with local sellers of microgreens, mushrooms, and hydroponic produce in Bengaluru. GRNZO facilitates transactions but is not itself the seller of the produce.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use this platform.

3. Orders & Payments

• All prices are in Indian Rupees (INR) inclusive of applicable taxes.
• Orders are confirmed only upon successful payment.
• We reserve the right to cancel orders if the product is unavailable after payment. A full refund will be issued.
• Payments are processed by Razorpay. GRNZO does not store payment card information.

4. Product Quality

All produce is harvested to order and subject to freshness guarantees at the time of dispatch. Sellers are responsible for the quality of their listings. Products older than 6 days from harvest are automatically removed from the platform.

5. Prohibited Use

• You may not use GRNZO to resell produce without prior written agreement.
• You may not submit false reviews, manipulate seller ratings, or impersonate other users.
• You may not attempt to bypass payments or collude with sellers to transact off-platform.

6. Limitation of Liability

GRNZO's liability is limited to the value of the order placed. We are not liable for indirect, incidental, or consequential damages arising from use of the platform.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.

8. Changes to Terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance.

Refund Policy

Eligible for Full Refund

• Product not delivered within the agreed time slot.
• Product received is visibly spoiled, damaged, or incorrect.
• Order cancelled by GRNZO due to seller unavailability.
• Duplicate payment charged.

Eligible for Partial Refund or Replacement

• Partial delivery — only a portion of the order was received.
• Product quality below expected standard — photo evidence required. This means visibly wilted, discoloured, or delivered at incorrect weight. Freshness is judged objectively, not subjectively.

Not Eligible for Refund

• Change of mind after delivery.
• Improper storage by the buyer after delivery.
• Complaints raised more than 1 hour after delivery.
• Subjective taste preferences or change of mind.

How to Raise a Refund

1. Contact us within 1 hour of delivery at support@grnzo.in or WhatsApp us.
2. Share your order number and a photo of the issue.
3. We will review and respond within 24 hours.
4. Approved refunds are processed to the original payment method within 5–7 business days.

Subscription Orders

Weekly subscriptions can be paused or cancelled anytime before the next delivery cycle. Refunds for subscription orders follow the same eligibility criteria above.

Shipping & Delivery Policy

Delivery Areas

We currently deliver within Bengaluru, Karnataka. Specific areas depend on the availability of sellers and delivery partners in your zone. Enter your pincode at checkout to confirm serviceability.

Delivery Time

• Same-day delivery: Orders placed before 8 PM are eligible for next-morning delivery (6 AM – 12 PM).
• Afternoon slots: Available for select zones (12 PM – 4 PM, 4 PM – 8 PM).
• Subscriptions: Delivered on your chosen day each week, during your selected time slot.

Delivery Charges

• Flat delivery fee applies per order (shown at checkout).
• Free delivery on orders above ₹500 within select zones.
• Subscription orders include delivery at no additional charge.

Delivery Tracking

You will receive a WhatsApp notification when your order is assigned to a delivery partner. You can contact the partner directly via the number shared in the notification.

Failed Deliveries

If the delivery partner is unable to reach you, they will wait for up to 5 minutes and attempt to contact you. If delivery fails, the order will be returned and a refund issued, minus the delivery fee.

Packaging

Produce is packed in food-grade, sustainable packaging. We are working towards fully compostable packaging across all sellers by 2026.

Contact Us

Have a question, complaint, or feedback? Reach us through any of the channels below. We aim to respond within 4 hours during business hours (Mon–Sat, 7 AM – 8 PM).

Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules 2020 and the IT Act 2000, our Grievance Officer can be reached at grievance@grnzo.in. Complaints will be acknowledged within 48 hours and resolved within 30 days.

Business Hours

Monday – Saturday: 7:00 AM – 8:00 PM IST
Sunday: Limited support (order issues only)

Seller Terms & Conditions

By registering as a seller on GRNZO, you agree to these Seller Terms in addition to the general Terms & Conditions.

1. Eligibility

• You must hold a valid FSSAI licence (basic or state/central) to sell food products.
• You must be based in Bengaluru and able to fulfil same-day or next-day orders.
• You must be at least 18 years old and legally authorised to operate a food business.

2. Product Standards

• All produce must be freshly harvested and free from pesticides, harmful chemicals, or adulterants.
• You must accurately mark the harvest date for every batch. Products older than 6 days will be automatically delisted.
• Product descriptions, prices, and availability must be accurate and kept up to date.
• GRNZO reserves the right to audit product quality at any time.

3. Order Fulfilment

• You must accept or decline incoming orders within 25 seconds of receiving a notification.
• Accepted orders must be fulfilled. Repeated cancellations after acceptance may result in account suspension.
• You may cancel an accepted order within 2 minutes if accepted in error. After 2 minutes, cancellation requires contacting GRNZO support.
• Orders must be ready for pickup by the delivery partner within the agreed time window.

4. Pricing

• You set your cost price. GRNZO sets the buyer-facing price, which may be different from your cost.
• GRNZO will notify you if your listed price is significantly above the market benchmark for the category.
• Prices must be in Indian Rupees (INR) and inclusive of applicable GST.

5. Commission & Payouts

• Starter plan: 15% commission per order. Free to join.
• Growth plan: 10% commission. ₹499/month.
• Pro plan: 8% commission. ₹1,499/month.
• B2B Supply: Custom rates. ₹2,000/month.

Payouts are made every Monday for the previous week's delivered orders, directly to your registered bank account.

6. Prohibited Conduct

• Misrepresenting product quality, freshness, or certifications.
• Sharing buyer contact details with third parties.
• Soliciting buyers to transact directly outside the GRNZO platform.
• Listing products that have not been approved under your FSSAI licence category.

7. Suspension & Termination

GRNZO may suspend or terminate a seller account for repeated quality complaints, fraudulent activity, FSSAI non-compliance, or breach of these terms. Disputed payouts will be held pending investigation.

8. Intellectual Property

By uploading product images and descriptions, you grant GRNZO a non-exclusive licence to use them on the platform and in marketing materials.

9. Governing Law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.

10. Contact for Sellers

For onboarding, support, or disputes: sellers@grnzo.in